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:: FAQS
DOMAIN NAMES

1) How do I REGISTER A DOMAIN NAME with After Dark Grafx?:

You may contact us Toll Free at 1-888-578-8300 and we can check the domain and register it on your behalf. Or you may click here to search for and purchase a domain on your own.

If you know your domain is available and wish to purchase your domain now, click here.

2) How do I TRANSFER A DOMAIN NAME TO After Dark Grafx?:

You may contact us Toll Free at 1-888-578-8300 and we can help.
OR You may do one of the 3 options below:

OPTION 1:
If you are technically proficient, all you need to do is set your nameservers to our nameservers.

Primary Nameserver: SERVER2.AFTERDARKGRAFX.COM
Primary Nameserve IP: 64.58.72.42

Secondary Nameserver: NS.AFTERDARKGRAPHICS.COM (notice the spelling of graphics)
Secondary Nameserver : 66.101.197.146

OPTION 2:
Give us access to your domain account and we will do it for you.

OPTION 3:
There are 3 basic things that need to happen before we can transfer your domain name to us.

  1. We need you to make us the Administrative Contact for the Domain
  2. We need you to UNLOCK the domain
  3. We need the AUTHORIZATION CODE for the domain to initiate the transfer

Once these 3 things have been done, it will usually take 3-5 business days (sometimes upt to 10 business days) for the domain to be fully transferred over to us.

 

3) I pointed my domain to your servers and my website is not showing up?:

First you will need an account with us in order for this to work.

If you already have an account, contact our

EMAIL
  • How to configure your email software
  • Setting up a Vacation Message or AutoResponse Message
  • Spam Preferences
  • Help with all email issues

NEW OFFER: Use SPAM ARREST to help STOP SPAM (click here or click the cartoon below to see How It Works)
Stop Spam

WEBSITE CONTROL PANEL

A Complete HOW TO Website for managing your website control panel has been created and is available at:

Manage your: Email, File Manager, Statistics, Spam Preferences, Databases, Installed Scripts

http://www.site-helper.com

HOSTING

1) Why do I Need WEBSITE HOSTING?
- once your website is created, it needs to live somewhere. it is like paying rent for an apartment. you pay a monthly fee to live there. this is the same idea with website hosting.

2) Aren't all website hosting companies the same?
- NO! every provider offers different service, disk space, bandwidth, support, customer service, etc.

3) Why should I CHOOSE AFTER DARK GRAFX?
- Why Not ! we have bee in the graphic design and internet services busines for over 15 years! this is unheard of in our industry. we have no turnover, our clients stay with us for years! we offer professional, personal, courteous and knowlegable staff that is always here to answer your questions. we will do what it takes to solve your problem or recommend someone that can.

E-COMMERCE

1) What Do I Need for an E-Commerce Site?
We are a ONE STOP SHOP. We handle EVERYTHING from registering your domain name, supplying a merchant account, setting up your shopping cart/storefront and most importantly, marketing your site after it is completed.

We provide everything you need to get your store up and running fast! All you have to do is Add Products and Start Selling!

BACK TO ECOMMERCE PLANS CLICK HERE

 
BILLING

1) What is the billing cycle?
-depending on when you signed up, we bill on the 1st, 15th and 20th of the month.

2) My credit card was declined but I know that the card is good?
-check the expiration date on your card. we may have an old date

3) Why did After Dark bill my credit card on file for my invoice?
-in the event that we do not recieve payment in time of your due date. the credit card on file will be billed by default

4) I received a refund but it was less than my original invoice?
-our refund policy states that refunds will be given less transaction fees that we incur from the transaction in the event that it was a credit card, less labor, less print cost (situations vary), less any fees paid to thrid parties on your behalf (i.e. google adwords, pay-per-click, modules, software or other items purchased on your behalf)

5) What is your return policy on software, modules or hosting purchased for my storefront?
- Full Refund - Digital Security Certificates - you have 3 days from date of purchase
- Full Refund - Miva Merchant Licenses, Modules, etc. - 15 days from date of purchase
- Full Refund - Basic Website Hosting - 30 days from date of purchase
- No Refund - Miva Storefront/Ecommerce Hosting - you have 30 days from date of purchase and will incur a $99.00 termination fee. your first month of hosting will be applied to this refund.

 

General Terms


What is the Internet? :
The Internet is a group of computers linked together in a network which allows the user(person) to gain access to valuable information anywhere in the world.

What is a network? :
A Network is a series or group of computers connected to each other to transfer data between them. Example: A computer in the living room needs information that is on the computer in the bedroom. The computer in the living room calls the computer in the bedroom and retrieves the information that it needs.

How does the Internet Work? :
Internet Service Providers (ISPÕS) connect everyone to the internet. Example: America On-line. You pay America On-Line a monthly maintenance fee to stay on-line. You (your computer) will call a local access number( a computer close to your location);this computer, in-turn ,will log-on to the main server( Big Computer/Main-Frame) and gain you access to the internet.(Which is a series of thousands and thousands of computers connected together via a network). Like a pyramid!

What is http? :
Http stands for Hyper Text Transfer Protocol. This is the language that the computer interprets through the internet to gain access to web pages/websites. It is the beginning part of the address to find a website. (http://www.somewebsite.com)

What is HTML:
Hyper Text Mark-up Language. Created in 1989 as a means to transfer data and images back and for through an intranet.

 

How do people find my Website on the Internet?:

(1) By placing a description of your website onto search engines, a user(person) can utilize the search engine by typing in a subject that they would like to find and your business address(web site address/URL) would pop up so they may select it to go to your site.

(2) By advertising your web site address in all of your print media advertising.

(3) By logging on to newsgroups where a discussion of your site or products is being mentioned.

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What do people use the Internet for?:
The Internet is used for a lot of things:

  • For Informative Purposes
  • Entertainment
  • Education
  • Customer Relations
  • To sell products or services

What will having a Web Site do for me/my company?:
Having a Web site for your company utilizes the vast network of computers linking people from all over the world. You went from advertising in your backyard to advertising to the world with the simple click of a mouse and the price of a utility bill.

  • A: Increase Sales
  • B: Generate Sales Leads
  • C: Increase Customer Relations
  • D :Improve Communication
  • E: Test New Ideas and Products

Why do I need a Web Site?:
Today, a web site shows that you mean business. You have developed enough to include a web site in your marketing agenda. Reaching millions of prospects on a daily basis for the price of a utility bill. Having a Web Site is just as important as having a businesscard. Full color graphics, sound, video, etc. to convey your message for pennies. The most cost-effective way to advertise today. Thousands of new companies join every day realizing that in order to grow you must expand with the times and technology.

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See How Easy it is to
manage your account!

Website Hosting
Control Panel Demo:

(Manage email accounts, ftp, statistics, etc.)

Click Here for DEMO
Username: demo_user
Password: demo

 
 
 

 

Miva Merchant
Operating Hours: 9:30 AM - 6:00 PM Mon-Fri (PST) | Fax (619) 702 - 7907 | Email 24/7
740 13th Street Suite 323 - San Diego, CA 92101
After Dark Graf/x, Inc. ©1992 -2008. No portion of this website may be reproducted without written approval from After Dark Grafx, Inc. All Rights Reserved.
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